Refund Policy

Eligibility

Refunds apply to paid enrollments confirmed by invoice. Informational pricing on this website does not create a charge by itself.

Timeframe

Full refund requests must be received in writing at least 14 days before the program start date. Requests received 13 to 7 days before start may receive a 50% refund. Requests within 6 days of start are generally not refundable except as noted under exceptions.

Conditions for full or partial refund

A full refund is available when we cancel a cohort, when a seat cannot be fulfilled due to our scheduling error, or when a written request arrives within the 14-day window above. Partial refunds follow the schedule in the timeframe section.

Non-refundable items

Third-party exam fees (if any), customized materials already produced for a private cohort, and completed one-to-one coaching hours are non-refundable.

Refund process

Email contact@datasync-center.digital with your invoice number, program name, and reason for the request. We will confirm receipt within two business days.

Processing time & method

Approved refunds are processed within 14 business days to the original payment method when possible. Bank transfers may require additional account details.

Cancellation by participant

You may transfer a seat to a colleague in the same organization at no charge if notice is given at least 5 days before start. Transfers after that window are subject to approval.

Exceptions

We may grant goodwill refunds for documented medical emergencies or force majeure events affecting travel to an in-person Malaysia session. Decisions are made case by case.

Contact for refund requests

DataSync Center — 7 G/F Jalan PJS 10/24 Taman Sri Subang; Petaling Jaya; Selangor; 46000; Malaysia · (603) 56374667 · contact@datasync-center.digital